Hospitality Desk Associate
Core
Front desk associate serving as the first point of contact for members and guests, managing check-ins, resolving issues, and facilitating service transactions.
Role type
Hospitality Desk Associate
Builds
Member experience and operational flow at a fitness club
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Customer service, conflict resolution, cash handling, program registration, scheduling, service recovery, policy communication, team collaboration
Preferred skills
Community building, optimism, adaptability, organization, humor
Technologies
POS systems, scheduling software
Responsibilities
Greet members and guests, handle check-ins, process payments and registrations, resolve member issues, maintain front desk cleanliness, coordinate with housekeeping and maintenance, implement service procedures
Seniority
Entry-level, individual contributor
