Associate Experience Strategist
Core
Shape customer experiences by translating human insights into actionable strategies, leading problem-solving from discovery through execution.
Role type
Associate Experience Strategist (Consulting)
Builds
Future state customer journeys, experience roadmaps, and strategic recommendations for clients.
Domain
Consulting / Customer Experience / Digital Transformation
Deliverable
product features
Required skills
Customer experience strategy, qualitative research (ethnographic studies, interviews), research synthesis, customer journey mapping, design thinking facilitation, cross-functional collaboration, end-user advocacy
Preferred skills
Digital transformation, experience measurement, change management, enterprise environments
Responsibilities
Lead experience strategy across Insight, Idea, and Impact phases; Plan and conduct ethnographic research and qualitative studies; Synthesize findings into experience principles and strategic recommendations; Define future state customer journeys and roadmaps; Facilitate design thinking workshops; Partner with strategy, design, and technology teams; Support translation of strategy into measurable outcomes.