Sr. ServiceNow Presales Technical Lead
Core
Chief technical authority and trusted advisor guiding senior client stakeholders through complex ServiceNow transformation journeys, translating business challenges into scalable architecture.
Role type
Senior IC ServiceNow Presales Technical Lead
Builds
Customized ServiceNow architectural visions, technical proposals, and roadmaps for enterprise clients.
Domain
IT Service Management (ITSM) / Digital Transformation / Enterprise Software
Required skills
ServiceNow architecture, ServiceNow development, presales leadership, client advisory, technical solutioning, use case development, process flow design, competitive technology evaluation, executive stakeholder management, proposal development, industry domain knowledge (Healthcare, Finance, Oil & Gas, Manufacturing), AI-driven workflows, automation, ServiceNow Certified Master Architect (CMA), ServiceNow Certified Technical Architect (CTA)
Preferred skills
Digital Workplace, Security, Cloud modernization, Application modernization, Executive relationship building, ServiceNow delivery team oversight, Risk quantification and mitigation strategies
Technologies
ServiceNow Now Assist, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, HCLS-SM, AI Control Tower, MoveWorks/Employee Works, Armis, Veza
