Supervisor, Access Operations
Core
Supervises the Access Operations team to ensure quality service delivery for patients in a pediatric health setting.
Role type
Supervisor, Access Operations
Builds
Patient access services and call center operations
Domain
Healthcare / Pediatrics
Deliverable
product features
Required skills
Staff coaching and mentoring, Staffing decisions, Escalation handling, Quality standards enforcement, Budget input, Operations planning
Preferred skills
Call center telephone etiquette, Compliance knowledge, Business results focus, Quality management, Leadership
Technologies
Call center tools
Responsibilities
Manage overall coaching and mentoring program, Drive key staffing decisions, Serve as escalation point for calls and issues, Ensure quality standards are met, Provide input on budget and staffing strategies
Seniority
Mid-level Supervisor
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