Technical Support for MS Teams
Core
Provide technical support, administration, and troubleshooting for Microsoft Teams and unified communications solutions for internal and external clients.
Role type
Senior Microsoft Teams Administrator / Technical Support Engineer
Builds
Microsoft Teams deployments, voice solutions, and collaboration environments
Domain
Enterprise IT / Unified Communications / Cloud Services
Required skills
Microsoft Teams administration, Microsoft 365 services (Azure AD, Exchange, SharePoint, OneDrive), VoIP technologies, SIP protocols, Direct Routing configuration, PowerShell scripting, IMAC activities, data backup and restore, service health monitoring, technical documentation, migration project support
Preferred skills
Skype for Business experience, hybrid deployments, advanced PowerShell automation, complex voice/video troubleshooting, Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Enterprise Administrator Expert (MS-100, MS-101), Bachelor's degree in Computer Science or IT
Technologies
Microsoft Teams, Microsoft 365, Azure AD, Exchange Online, SharePoint Online, OneDrive, Ribbon SBC, Call Quality Dashboard (CQD), Skype for Business, PowerShell
Responsibilities
Diagnose and resolve escalated issues regarding Microsoft Teams, Skype for Business, and M365 collaboration tools; configure and manage Teams policies, meetings, telephony, and resource accounts; perform installs, moves, adds, and changes (IMAC) and data backup/restore; monitor service health and call quality; develop technical documentation and training materials; support migration and adoption projects; collaborate with architecture and engineering teams on scalable deployments.
Seniority
Senior, hands-on IC