Technical Support for MS Teams
Core
Provide technical support, administration, and troubleshooting for Microsoft Teams, including voice solutions, migrations, and user assistance.
Role type
Senior Microsoft Teams Administrator / Technical Support Engineer
Builds
Microsoft Teams environments, unified communications solutions, and support services for clients
Domain
Enterprise IT, Unified Communications, Cloud Collaboration
Required skills
Microsoft Teams administration, Microsoft 365 services (Azure AD, Exchange, SharePoint, OneDrive), VoIP technologies, SIP protocols, Direct Routing, PowerShell scripting, IMAC activities, data backup and restore, Call Quality Dashboard (CQD), technical documentation, migration and adoption projects, security and privacy compliance
Preferred skills
Skype for Business experience, hybrid deployments, advanced PowerShell automation, complex voice/video troubleshooting, Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Enterprise Administrator Expert (MS-100, MS-101), Bachelor's degree in Computer Science or IT
Technologies
Microsoft Teams, Microsoft 365, Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Ribbon SBC, Skype for Business, PowerShell, Call Quality Dashboard (CQD)
Responsibilities
Diagnose and resolve escalated issues related to Microsoft Teams, Skype for Business, and M365 collaboration tools; Configure and manage Teams services, policies, meeting configurations, telephony, and resource accounts; Perform installs, moves, adds, and changes (IMAC) activities; Monitor Teams service health, usage analytics, and call quality; Support migration and adoption projects; Develop and maintain technical documentation and training materials; Collaborate with architecture and engineering teams to design scalable deployments
Seniority
Senior, hands-on IC