Job Posting Title L2 Digital Workplace Specialist with French
Core
Provide Level 2 operational support and incident resolution for Microsoft 365 collaboration services, Citrix virtual desktops, and workplace identity/access systems.
Role type
L2 Digital Workplace Specialist
Builds
Reliable service delivery for Microsoft Teams, Exchange, SharePoint, Citrix VDI, and Active Directory/Entra ID environments.
Domain
IT Operations / Identity & Access Management / Virtual Desktop Infrastructure
Required skills
Microsoft 365 administration, Citrix CVAD/VDI support, Active Directory management, troubleshooting, PowerShell scripting, ITIL framework knowledge
Preferred skills
Microsoft MS-102, SC-300, Azure Fundamentals, Citrix CCA-V, ITIL v4 Foundation
Technologies
Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Citrix Virtual Apps & Desktops, XenApp, Active Directory, Microsoft Entra ID, PowerShell
Responsibilities
Resolve Level 2 incidents and service requests for M365 and Citrix; troubleshoot user access, authentication, and session issues; perform standard administration tasks for mailboxes, sites, and licenses; manage virtual desktop provisioning and user entitlements; administer AD users, groups, and RBAC; execute runbooks and participate in Change Advisory Boards.
Seniority
Mid-level, hands-on IC
