Job Posting Title L2 Digital Workplace Specialist with French
Core
Provide Level 2 operational support and incident resolution for Microsoft 365 collaboration services, Citrix virtual desktops, and workplace identity/access systems.
Role type
L2 Digital Workplace Specialist (IT Operations)
Builds
Reliable service delivery for Microsoft Teams, Exchange, SharePoint, Citrix VDI, and Active Directory environments.
Domain
Enterprise IT Operations / Identity & Access Management
Required skills
Microsoft 365 administration, Citrix VDI support, Active Directory management, troubleshooting, PowerShell scripting, ITIL framework knowledge
Preferred skills
Microsoft MS-102, Microsoft SC-300, Citrix CCA-V, ITIL v4 Foundation
Technologies
Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Citrix Virtual Apps & Desktops, XenApp, VDI, Active Directory, Microsoft Entra ID, PowerShell
Responsibilities
Resolve Level 2 incidents and service requests; troubleshoot user access and authentication issues; perform standard administration tasks for mailboxes and collaboration tools; manage virtual desktop provisioning and user entitlements; administer Active Directory users and groups; execute operational runbooks and participate in Change Advisory Boards.
Seniority
Mid-level, hands-on IC