Product Support Engineer
Core
Provide critical support for Wind River embedded software products, handling case triage, troubleshooting, and defect identification for mission-critical technology systems.
Role type
Product Support Engineer (Embedded Systems/Linux)
Builds
Support services for Wind River products (VxWorks, Wind River Linux) and associated cloud platforms
Domain
Embedded systems, Linux administration, virtualization, cloud-native technologies
Deliverable
client delivery
Required skills
technical troubleshooting, diagnostic skills, case lifecycle management, log analysis, Linux administration, embedded technology fundamentals, networking, virtualization, Kubernetes fundamentals
Preferred skills
Wind River product fundamentals, embedded development tool awareness, cloud-native architecture knowledge
Technologies
VxWorks, Wind River Linux, Kubernetes, embedded compilers/debuggers/IDEs
Responsibilities
Receive, triage, assign, track, and update support cases; collect and analyze customer diagnostics and logs; perform initial troubleshooting and issue isolation; apply documented solutions and document findings; route or escalate cases to L2/L3; communicate case status and resolution plans; create and maintain support documentation and knowledge articles
Seniority
Individual Contributor, entry to mid-level