Associate Director, Solutions Architect - Agentic AI / Moveworks / ServiceNow
Core
Design and deliver scalable integration architectures connecting Moveworks and ServiceNow with a broad ecosystem of SaaS platforms to automate IT and business workflows.
Role type
Senior IC IT Solution Architect (Agentic AI & Enterprise Automation)
Builds
Enterprise virtual assistant integrations, SaaS-to-SaaS connections, and automated IT/business workflows
Domain
Enterprise IT Service Management (ITSM), Cloud Architecture, Conversational AI
Deliverable
production ML models
Required skills
Enterprise IT solution design, ServiceNow workflows and integrations, Cloud architecture (Azure/AWS/GCP), Identity and access management, API and event-driven patterns, Technical leadership, Enterprise SaaS security and compliance
Preferred skills
Contact center software experience, Enterprise virtual assistant solutions, Platform adoption and governance, IT operations background, Technical direction influence, Architectural roadmaps, TOGAF certification, Cloud/AI certifications
Technologies
ServiceNow, Moveworks, Azure, AWS, GCP, Azure AD/Entra ID, Microsoft Teams, Five9, AWS Connect, MS Dynamics, Genesys, Nice
Responsibilities
Design scalable integration architectures for enterprise virtual assistants, Partner with stakeholders to define use cases and establish governance, Provide technical leadership including architecture reviews and solution standards, Evaluate SaaS product roadmaps and AI innovations, Ensure consistent enterprise-wide design principles, Drive adoption of conversational AI and automation
Seniority
Senior, hands-on IC
