Associate Director, Solutions Architect - Agentic AI / Moveworks / ServiceNow
Core
Design, integrate, and evolve enterprise virtual assistant architectures connecting Moveworks and ServiceNow with SaaS platforms to automate IT and business workflows.
Role type
Associate Director, Solutions Architect (Agentic AI / ServiceNow)
Builds
Scalable integration architectures for enterprise virtual assistants and SaaS-to-SaaS connections
Domain
Enterprise IT, Service Management, Conversational AI, Cloud Integration
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise IT solution design, ServiceNow platform expertise, Cloud architecture (Azure/AWS/GCP), Identity and access management integration, API and event-driven architecture, Technical leadership, Enterprise environment experience
Preferred skills
Contact center software experience, Enterprise virtual assistant solutions experience, Platform adoption and governance, IT operations background, Technical direction influence, Open Group Master Certified Architect, AWS/Azure Solutions Architect or AI/ML certifications
Technologies
ServiceNow, Moveworks, Azure, AWS, GCP, Azure AD/Entra ID, Microsoft Teams, Five9, AWS Connect, MS Dynamics, Genesys, Nice
Responsibilities
Design and deliver scalable integration architectures for enterprise virtual assistants, Partner with stakeholders to define use cases and drive adoption of conversational AI, Provide technical leadership including architecture reviews and solution standards, Evaluate SaaS product roadmaps and adopt new AI innovations, Ensure consistent enterprise-wide design principles balancing innovation and security, Guide application development and platform teams on implementation strategies
Seniority
Senior, hands-on IC with leadership scope
