Field Service Manager
Core
Managing field service programs, solutions, and processes for a residential window and door company to capture and retain customers while ensuring quality and cost efficiency.
Role type
Senior Field Service Manager
Builds
Field service operations and customer experience for residential windows, doors, and light commercial building products.
Domain
Home improvement / Construction / Residential building
Deliverable
client delivery
Required skills
Territory management, workforce management (technicians and contractors), negotiation, problem solving, relationship building, assessment and evaluation, business development coaching, training and development.
Preferred skills
Construction management, customer service management, property management, sales management, project management, process engineering, insurance industry experience.
Technologies
None explicitly stated
Responsibilities
Manage territory field service job processes and completions; maintain performance on KPIs for safety, customer experience, quality, and cost; recruit, train, and manage a network of independent contractors and channel partners; diagnose complex field product service needs and determine solutions; provide work direction to external service providers and technicians; act as a business development coach for partners; provide Voice of Customer input to leadership.
Seniority
Senior, hands-on management