Salesforce Technical‑Functional Analyst - AMS
Core
Analyze, diagnose, and resolve functional and technical incidents for Salesforce Marketing Cloud, Sales Cloud, and Service Cloud while managing business requests and validating campaign performance.
Role type
Senior Salesforce Technical-Functional Analyst (AMS)
Builds
Service stability and continuity for marketing, sales, and customer experience operations
Domain
Enterprise Cloud Services / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, SQL, AMPscript, Campaign segmentation, Automation, Data management, Reporting
Preferred skills
AMS or production support experience, Business user support, Salesforce implementation experience
Technologies
Email Studio, Journey Builder, Automation Studio, Jira, ServiceNow
Responsibilities
Analyze and resolve functional/technical incidents; Validate campaign performance and end-to-end flows; Manage tickets based on priority and impact; Create and optimize SQL queries and AMPscript; Participate in functional testing (SIT/UAT); Develop reports and dashboards
Seniority
Senior, hands-on IC