Salesforce Commerce Cloud (SFCC) Specialist – AMS
Core
Provide incident management, technical analysis, and release support for Salesforce Commerce Cloud (SFCC) B2C platforms to ensure site stability and operational continuity.
Role type
SFCC Specialist (Application Management Services)
Builds
Enterprise B2C eCommerce sites and digital customer journeys
Domain
eCommerce / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Commerce Cloud (B2C) administration, OCAPI, HTML, CSS, JavaScript, integration with payment/inventory/order systems, log analysis, Jira/ServiceNow
Preferred skills
AMS/production support experience, retail/fashion industry background, platform implementation experience
Technologies
Salesforce Commerce Cloud, Business Manager, Script Editor, OCAPI, Jira, ServiceNow
Responsibilities
Diagnose and resolve technical/functional incidents, validate eCommerce processes and configurations, coordinate with development teams, support SIT/UAT and post-deployment stabilization, maintain technical documentation
Seniority
Mid-level, hands-on IC