Customer Service Representative (Phone Banker)
Core
Front-line support in a high-volume inbound call center delivering timely assistance across financial products and services.
Role type
Associate Customer Service Representative (Phone Banker)
Builds
Customer support interactions via phone and digital channels
Domain
Financial Services / Contact Center
Deliverable
client delivery
Required skills
Active listening, effective communication, problem-solving, attention to detail, system navigation, compliance adherence
Preferred skills
Financial services industry experience, managing high-volume metric-driven environments, resilience, adaptability
Responsibilities
Respond to and resolve high volumes of inbound customer interactions, assist with inquiries and transactions, navigate multiple systems to access information and document interactions, escalate complex concerns, review customer information for accuracy
Seniority
Entry-level to Junior