System Operations Engineer - Production Support
Core
Resolve complex technical issues and optimize large-scale application systems, databases, and infrastructure to ensure stable production environments.
Role type
Senior Systems Operations Engineer (Production Support)
Builds
Production-ready technical deliverables and optimized system performance for large-scale applications
Domain
Banking / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Systems engineering, production support troubleshooting, incident/change management, Windows/Linux administration, scripting (PowerShell/Unix), scheduling tools (Autosys), app/web server management, database administration, monitoring tools (ITRS, AppDynamics, Splunk, Netcool, Grafana), ticket tracking (ServiceNow, Jira), DevOps tools (GitHub, Jenkins, Ansible), AiOps
Preferred skills
SRE methodologies, uDeploy, Confluence, Agile/Kanban
Technologies
ITRS, AppDynamics, Splunk, Grafana, Autosys, Control-M, Netcool, uDeploy, Windows, Linux, IIS, SQL Server, Oracle, NoSQL, Apache, Tomcat, WebLogic, WebSphere, JBOSS, ServiceNow, Jira, GitHub, Jenkins, Azure DevOps, Ansible, AiOps
Responsibilities
Analyze performance trends to recommend process improvements, act as an internal consultant on tool usage, extract data and create standard databases, present recommendations for resolving complex technical queries, support functional colleagues and stakeholders with system area information
Seniority
Mid-level, hands-on IC
