Senior Branch Product Support Representative - Consumer Core
Core
Provide expert procedural support and first-contact resolution for branch employees on complex consumer banking transactions, policy reviews, and risk mitigation.
Role type
Senior IC branch product support specialist
Builds
Operational support for branch transactions and internal partner enablement
Domain
Consumer Banking & Lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Branch operations experience, customer service experience, policy and procedure review, risk mitigation, transaction processing, system navigation, escalation management
Preferred skills
Financial customer service experience, complex problem-solving, PC skills, multitasking in call center environment
Technologies
N/A
Responsibilities
Support branch employees with inbound calls and procedural guidance; Perform moderately complex customer support tasks including wire transactions and account maintenance; Review consumer branch policies for accuracy and risk; Escalate non-routine questions to leaders; Provide feedback on outages and updates to improve processes
Seniority
Senior, hands-on IC
