Experience Design Lead: Bond and Specialty Insurance
Core
Lead Experience Design for Management Liability Value Stream, shaping strategy and delivering unified experiences for customers, agents, and employees using AI-powered tools and legacy systems.
Role type
Senior Lead Experience Designer (Management Liability)
Builds
AI-native and modernized property casualty insurance experiences for underwriting, brokers, and policyholders
Domain
Insurance (Property & Casualty) + AI Product Design
Deliverable
product features
Required skills
Experience design strategy, user research, information architecture, interaction design, service design, accessibility (WCAG), design systems, prototyping, usability testing, AI product design
Preferred skills
AI-powered product design, Figma, Claude Design, data analysis, facilitation
Technologies
Figma, Claude Design, Axe, screen readers
Responsibilities
Define and implement service/product solutions across channels; lead mixed-method user research and usability testing; advocate for research-driven decisions; apply accessibility standards; manage multiple concurrent projects; stay current on AI design trends
Seniority
Senior, hands-on IC with strategic leadership