AVP Experience Design, Personal Insurance
Core
Lead the Experience Design function for Personal Insurance, defining strategies and managing teams to deliver valuable experiences for customers, agents, and employees.
Role type
Senior IC/Lead Experience Design (XD) Manager
Builds
Customer, agent, and employee experience solutions within Personal Insurance
Domain
Insurance (Personal Insurance) + Human-Centered Design
Required skills
Design strategy, Service design, Design research, Information architecture, Interaction design, Usability testing, Data analysis, Design systems, Leadership, Mentoring
Preferred skills
HCI, VCD, Anthropology, Prototyping, Content design, Visual design
Technologies
AI tools for research and design, SDLC+ tools
Responsibilities
Define XD strategies and vision for Personal Insurance; Lead and manage senior XD staff; Coach and mentor team members; Partner with Enterprise XD Council on capability roadmaps; Establish engagement models across SDLC+ initiatives; Champion human-centered design practices and research.
Seniority
Senior, hands-on IC with management responsibilities