Senior Experience Design Lead - Surety
Core
Lead a small team of designers and drive research/design for high-impact initiatives including business transformation and AI-enabled capabilities for commercial surety and construction services.
Role type
Senior IC experience design lead (strategy & delivery)
Builds
Unified, inclusive experiences for customers, agents, and employees within the One Surety Value Stream
Domain
Insurance (Surety & Construction Services) + Experience Design
Deliverable
product features
Required skills
Experience design strategy, user research, information architecture, interaction design, service design, accessibility (WCAG), design systems, AI-enabled product design, prototyping, usability testing
Preferred skills
Design thinking, stakeholder presentation, facilitation, Agile methodology, Human-Centered Design Double Diamond
Technologies
Figma, Axe, screen readers
Responsibilities
Provide design leadership and domain expertise across initiatives; lead research and design of solutions; plan and execute qualitative user research and usability testing; guide collaborative activities with partners; communicate design direction and rationale; drive application of accessibility standards; apply design system and Agile methodology; leverage experience strategy to enhance business outcomes; provide day-to-day guidance and mentorship to a small team; ensure alignment with brand guidelines; manage multiple projects simultaneously.
Seniority
Senior, hands-on IC with team leadership
