Claim Tech Production Services Lead
Core
Leading production support and vendor management for the Claim Division's technology applications to ensure uptime, stability, and incident response.
Role type
Senior IC technology operations lead (production support)
Builds
Production support systems, vendor-managed application estate, and incident response capabilities for the Claim Division
Domain
Insurance (Property Casualty) / IT Operations / Production Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITSM processes (Incident, Change, Problem Management), vendor relationship management, application governance, team leadership, strategic technology planning, budget management, incident response under pressure
Preferred skills
ServiceNow (Yokohama release), application modernization (Spring Boot, cloud migration), Agile/SAFe delivery, AI tools implementation
Technologies
ServiceNow, EnterpriseOne (E1/EPMS), Archer, Spring Boot
Responsibilities
Oversee team of Production Support Engineers and provide 24x7 escalation point; govern primary GSO vendor partnership and SLA adherence; manage application governance and platform hygiene; direct implementation of high-complexity systems and modernization projects; contribute to strategic technology operational plans and department budget; provide status updates to stakeholders and IT leadership
Seniority
Senior, hands-on IC with management responsibilities
