Sr. Associate Engineer - ITSM Analysis & Resiliency
Core
Analyze incident trends and data across enterprise technologies to drive improvements in system stability and resiliency, translating findings into executive-ready reports.
Role type
Sr. Associate Engineer (ITSM Analysis & Resiliency)
Builds
Insights and recommendations for enterprise technology stability
Domain
Insurance / IT Operations / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data analytics, Root cause analysis, Data visualization, Executive communication, AI prompt engineering, Problem-solving
Preferred skills
Infrastructure knowledge (Network, Database, Server, Cloud), ITIL, Automation
Technologies
Microsoft Excel, Power BI, PowerPoint, Generative AI
Responsibilities
Conduct data analysis to identify patterns and trends in technology incidents, Perform deep root cause analysis to identify problem sources, Translate complex technical findings into actionable executive presentations, Collaborate with business partners to implement stability solutions, Identify ways to use automation for analysis, Proactively detect and prevent recurring issues
Seniority
Senior, hands-on IC
