Customer Adoption Manager, Large Law
Core
Drive adoption of AI legal tech solutions for large law firms by embedding tools into daily workflows and demonstrating measurable value to firm leadership.
Role type
Senior Customer Adoption Manager (Large Law)
Builds
Adoption strategies, success plans, and usage metrics for enterprise legal clients
Domain
Legal Technology / SaaS
Required skills
Customer adoption strategy, B2B account management, stakeholder management, data analysis, project management, cross-functional coordination
Preferred skills
Large law firm experience, legal operations knowledge, change management
Technologies
AI-driven legal tech platforms, usage analytics tools
Responsibilities
Define success plans and measurable outcomes for firm portfolios; coordinate role-based enablement and adoption campaigns; analyze usage data to identify and address low-adoption groups; build networks of internal advocates and champions; lead business reviews to demonstrate value; partner with sales and support to drive renewals and expansion.
Seniority
Senior, hands-on IC
