Senior Configuration Management Analyst
Core
Senior subject matter expert ensuring operational excellence, governance, and data quality of the enterprise Configuration Management Database (CMDB) and partnering with infrastructure, application, and security teams.
Role type
Senior IC Configuration Management Analyst (CMDB)
Builds
Trusted, actionable configuration data and operational intelligence for enterprise IT services
Domain
Healthcare IT / IT Service Management (ITSM)
Deliverable
production ML models | dashboards & analysis
Required skills
CMDB operations, ServiceNow CMDB administration, data quality management, service modeling, relationship mapping, root cause analysis, governance practices, stakeholder engagement
Preferred skills
ServiceNow Discovery, Service Mapping, CSDM, ITAM, executive dashboarding, automation, AI/ML operational platforms, ServiceNow certifications
Technologies
ServiceNow, CSDM, Discovery, Service Mapping, Data Manager, IRE
Responsibilities
Lead day-to-day CMDB operational activities and complex investigations; Monitor CMDB health, data quality metrics, and governance controls; Identify opportunities to improve processes, controls, and automation; Develop and deliver dashboards and metrics related to CMDB health; Partner with administrators and architects to validate Discovery results and integrations; Evaluate emerging AI and machine learning capabilities for CMDB operations
Seniority
Senior, hands-on IC