Consumer Service Operations Professional
Core
Support Medicaid member mail processing and correspondence routing to optimize interactions between the company and members.
Role type
Consumer Service Operations Intern (Administrative/Healthcare)
Builds
Member correspondence workflows and enrollment/claims documentation processing
Domain
Healthcare / Medicaid Administration
Required skills
Customer service, data entry, mail processing, healthcare experience, Microsoft Office proficiency, attention to detail
Preferred skills
Medical terminology, CNA or Medical Assistant background, Medicaid experience, Excel, QuickBase
Responsibilities
Receive, sort, and distribute incoming and outgoing member correspondence; process enrollment forms and eligibility documentation; track mail status; maintain confidentiality of member information; collaborate with teams to resolve mail processing issues.
Seniority
Intern