Customer Care Representative Trainee
Core
Respond to customer service inquiries regarding billing, service applications, emergencies, and collections via telephone or written channels.
Role type
Customer Care Representative Trainee
Builds
Customer account adjustments and service order initiations
Domain
Utilities (Gas)
Deliverable
client delivery
Required skills
Customer service, billing analysis, credit and collection handling, account management, outbound calling, policy adherence, Microsoft Office proficiency
Responsibilities
Respond to customer inquiries about billing and service, assist with credit and collection issues, make account adjustments, initiate service orders for emergencies, make outbound calls for follow-ups, provide accurate information to internal departments
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