Manager - Programs/Projects
Core
Lead digital programs and projects for customer communications across Avangrid Networks, focusing on omni-channel program creation, execution, and performance tracking.
Role type
Manager, digital communications programs
Builds
Customer alert campaigns, push notifications, web and email communications
Domain
Utilities / Digital Marketing
Deliverable
product features
Required skills
Digital program management, Campaign performance measurement, Google Analytics, UTM parameter management, Strategic targeting, Content production, Stakeholder collaboration, Project leadership
Responsibilities
Plan, develop, and execute digital customer communications campaigns; Identify opportunities to enhance digital channels and content approaches; Analyze customer behavior and engagement metrics to derive insights; Deliver recurring campaign reporting; Collaborate with stakeholders to align communications strategy with business goals; Lead project teams and ensure on-time, on-budget delivery.
