Senior Database + Analysis Manager
Core
Design, configure, and operationalize Call Centre Artificial Intelligence (CCAI) within a live telesales environment to drive sales conversion and efficiency.
Role type
Senior IC machine-learning engineer (conversational AI/CCAI)
Builds
CCAI solutions integrated into telesales workflows
Domain
Utility/Telecoms + Conversational AI
Deliverable
production ML models
Required skills
CCAI implementation, data architecture, pipeline design, real-time data processing, telephony systems, IVR, speech analytics, agent-assist technologies
Preferred skills
Retail energy, telecoms, financial services background
Technologies
Call-centre platforms, analytics environments
Responsibilities
Lead end-to-end CCAI design and deployment, tune models and call-flow logic, integrate AI insights into sales operations, identify new internal call data sources, develop secure data pipelines, produce documentation and training materials
Seniority
Senior, hands-on IC