Senior Analyst, Billing Operations
Core
Manage billing processes, corrections, and adjustments for Services business while supporting internal stakeholders and external customers with account and invoice issues.
Role type
Senior billing operations analyst
Builds
Billing summaries, corrected invoices, and automated reporting
Domain
Financial services / Payments / SaaS billing
Deliverable
dashboards & analysis
Required skills
Billing workflow management, Data reconciliation, Process improvement, Stakeholder support, Analytical skills, Excel proficiency, Reporting tools (Tableau, Power BI)
Preferred skills
Salesforce experience, SaaS/subscription business background
Responsibilities
Manage billing processes including corrections and adjustments, Provide billing support to resolve account and invoice issues, Support reconciliation of billing data across systems, Identify opportunities to reduce manual work and document process improvements