Manager, Operations Command Center
Core
Manage and coordinate daily Operations Support functions for the Kansas City Operations Command Center, ensuring network availability and resolving technical problems.
Role type
Manager, Operations Command Center
Builds
Network operations support and stability for Mastercard's global payment systems
Domain
Financial services / Telecommunications / Data Center Operations
Required skills
Staff supervision and coaching, Network operations management, Financial planning and budgeting, Business continuity planning, Database analysis, Performance metrics development
Preferred skills
Advanced knowledge of telecommunications technology, Experience managing technical staff in 24x7 environments
Technologies
Excel, PowerPoint, Word, Access
Responsibilities
Establish and manage departmental procedures for network problem resolution, Direct and coordinate actions by personnel and external support groups, Provide leadership and supervision to staff, Provide key data and guidance to senior management for fiscal planning, Design and develop performance reports, Ensure timely performance communications and process compliance, Work with development staff to identify data requirements for monitoring systems, Responsible for Business Continuity Planning
Seniority
Manager, hands-on leadership