Collections Learning Experience Specialist
Core
Design, implement, and facilitate complex training programs for collections agents, escalation teams, and leadership to align with organizational goals and improve performance.
Role type
Senior Learning Experience Specialist (Collections Training)
Builds
Training curricula, facilitation sessions, and performance improvement initiatives for collections teams
Domain
Financial services / Collections / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
curriculum development, training program design, facilitation, performance analysis, LMS management, training needs analysis, coaching, strategic initiative leadership
Preferred skills
experience managing outsourced training partners, advanced presentation skills, cross-functional project management
Technologies
LMS platforms, Microsoft Office Suite
Responsibilities
Lead design and facilitation of training programs, oversee curriculum development, manage large-scale training initiatives, provide advanced support to outsourced trainers, supervise team members during nesting, analyze team performance metrics, drive optimization of learning experiences, provide tracking and reporting on training effectiveness, lead continuous improvement efforts
Seniority
Senior, hands-on IC with strategic alignment
