Manager, Account Management
Core
Manage operational relationships and drive incremental growth for Mastercard's issuing and acquiring partnerships with UK banks.
Role type
Manager, Account Management (Payments)
Builds
Operational performance improvements and business growth for scheme relationships
Domain
Financial Services / Payments
Deliverable
client delivery
Required skills
Payments ecosystem knowledge, Card scheme management, Operational benchmarking, Project management, Stakeholder management, Compliance management, Data analysis, Sales strategy support
Preferred skills
Retail banking experience, Indirect resource coordination, Process improvement
Technologies
Reporting systems, Databases, Data analysis tools
Responsibilities
Drive incremental growth and own end-client operational relationships; Act as first point of contact for client operational escalations; Undertake operational benchmarking analysis and lead reviews; Create content for client business review meetings; Manage client compliance with Mastercard rules; Assist in identifying business opportunities; Facilitate communications and oversee delivery of Mastercard projects; Ensure timely management reporting; Proactively identify process improvements.
Seniority
Manager, hands-on IC