Director, Product Operations - Disputes Modernization & Customer Migration (Multiple Openings)
Core
Lead large-scale customer migration programs and operational transformation for Mastercard's modern disputes platform, enabling clients to transition from legacy systems to API and UI-based solutions.
Role type
Director, Product Operations (Program Leadership & Customer Migration)
Builds
Migration roadmaps, scalable operational frameworks, playbooks, and implementation plans for disputes modernization.
Domain
Financial services / Payments / Dispute management / Fintech
Deliverable
product features
Required skills
Large-scale program leadership, customer migration strategy, cross-functional stakeholder influence, operational transformation, change management, business case development, KPI definition, global operating model design, API/SaaS platform experience, executive-level engagement.
Preferred skills
Payments industry experience, disputes/fraud/risk management background, fintech domain knowledge.
Responsibilities
Drive end-to-end customer migration initiatives from planning to adoption; develop migration methodologies and governance models; partner with issuers, acquirers, and fintechs as a trusted advisor; align cross-functional teams on priorities and risks; assess organizational readiness and operational impacts; deliver executive reporting and steering committee updates.
Seniority
Director, strategic leadership with hands-on program execution
