Manager, Customer Performance - Fraud and Compliance
Core
Manage high-risk acquirer performance by preventing, detecting, and remediating fraud and compliance risks for specialty merchants (e.g., cryptocurrency, gambling, adult content) in the Asia Pacific region.
Role type
Manager, Customer Performance (Fraud & Compliance)
Builds
Acquirer performance optimization programs, internal/external reports, and consulting engagements for high-risk acquirers.
Domain
Financial services, digital payments, fraud management, and regulatory compliance.
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Fraud management, card payments and transaction processing, authentication and authorization, scheme rules, acquirer risk tools sales, data analysis, report design, stakeholder engagement, consulting delivery.
Preferred skills
Experience selling acquiring risk solutions, knowledge of specialty merchant categories.
Technologies
None explicitly stated.
Responsibilities
Design internal and external reports to identify poor performance areas; Engage with customers regarding performance issues and rule violations; Sell and deliver consulting engagements for performance optimization; Collaborate with Franchise teams to manage specialty merchants; Identify fraud trends and share leads with product teams and regulators.
Seniority
Manager, hands-on IC with client-facing responsibilities.