Analyst Account Management (Data Analysis)
Core
Provide data-driven insights, analytics, and reporting to improve customer performance and business outcomes for strategic accounts in the payments ecosystem.
Role type
Analyst, Technical Account Management (Data Analysis)
Builds
Dashboards, reports, and presentations to monitor customer health, service adoption, and transaction performance.
Domain
Payments / Financial Services
Deliverable
dashboards & analysis
Required skills
Data analysis, trend identification, report creation, dashboard development, stakeholder communication, root cause analysis
Preferred skills
Payments ecosystem knowledge, authorization/clearing/settlement processes, data visualization tools (Power BI, Tableau)
Responsibilities
Collect and interpret customer data from multiple sources; develop dashboards and reports to monitor customer health and operational metrics; identify trends, risks, and opportunities; manage a portfolio of selected customer accounts; collaborate with cross-functional teams to resolve issues and support strategic initiatives.
Seniority
Individual Contributor, Analyst level