Manager, Site Reliability Engineering
Core
Manage a team of Site Reliability Engineers supporting Card Transaction Services and Faster Payment Services, combining line management with hands-on technical support for BASE24 systems.
Role type
Manager, Site Reliability Engineering
Builds
Card Transaction Services and Faster Payment Services infrastructure
Domain
Financial services / Payments / Critical payment infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, coaching, stakeholder management, troubleshooting complex systems, 24/7 support experience, ITIL practices, change and release management, root cause analysis, automation and tooling design
Preferred skills
BASE24 experience, HP NonStop systems, TACL/TAL/COBOL/SQL, EMV standards, ISO8583, HSMs, cryptology, TLS, Agile methodologies, programming or web technologies
Technologies
BASE24, HP NonStop, Pathway, GoldenGate, TACL, TAL, COBOL, SQL, Enscribe, Enform, EMV, ISO8583, LIS5, HSMs
Responsibilities
Provide day-to-day leadership and coaching to team members; Support recruitment, interviewing, selection, and onboarding; Promote employee engagement, wellbeing, and retention; Support succession planning and talent development; Act as an escalation point for people-related matters; Drive innovation in production support through automation and tooling
Seniority
Manager, people leadership + hands-on technical support
