Manager, Customer Success
Core
Regional Manager driving customer engagement, business growth, and technical readiness for Mastercard Services customers to maximize product value and retention.
Role type
Senior IC Customer Success Manager (B2B Services)
Builds
Customer success strategies, value realization plans, and qualified sales leads for Mastercard Network Products
Domain
Financial Services / Digital Payments / Cybersecurity
Deliverable
product features
Required skills
Strategic account management, business growth strategy, technical solution translation, data analytics for customer metrics, stakeholder collaboration, product feedback synthesis
Preferred skills
Payments technology knowledge, cybersecurity/risk management expertise, fraud detection understanding, market analysis
Technologies
Data analytics tools, business intelligence platforms, network product management systems
Responsibilities
Cultivate strong customer partnerships and manage customer health; Identify optimization opportunities to drive customer value; Articulate KPIs related to cost, performance, and optimization; Leverage offerings to achieve customer goals and identify upsell opportunities; Develop training materials and playbooks for customer priorities; Translate complex technical capabilities into effective customer solutions; Gather and report customer feedback on product gaps
Seniority
Manager, hands-on IC with strategic leadership
