Manager, Product Operations - PM
Core
Manage operational excellence, reliability, and customer experience for the Mastercard Digital Enablement Service (MDES), a global platform powering mobile payments and tokenized transactions.
Role type
Manager, Product Operations
Builds
Operational stability, reliability frameworks, and customer-centric reporting for the MDES platform.
Domain
Fintech / Digital Payments / High-scale Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Product management, incident management, data analysis (SQL), capacity planning, cross-functional leadership, process improvement, stakeholder communication, roadmap influence
Preferred skills
Card payment ecosystem knowledge, technical background for 5x9 availability, JIRA/Aha!/Rally proficiency, AI/ML exploration
Technologies
SQL, analytics platforms, monitoring tools, incident management tools, observability tools, JIRA, Aha!, Rally
Responsibilities
Act as operational voice for customers during incidents; analyze recurring tickets to drive backlog items; build KPIs and reporting frameworks for platform health; drive initiatives to improve platform reliability and availability; translate operational insights into product requirements; partner with BizOps and SRE to streamline escalations and processes.
Seniority
Manager, hands-on IC
