Specialist, Customer Success Operations & Enablement
Core
Specialist supporting strategic priorities for priority customers in Mastercard's Services division, focusing on customer engagement, business growth, and technical/program readiness to maximize product value and retention.
Role type
Specialist, Customer Success Operations & Enablement
Builds
Customer success strategies, training materials, thought leadership, and customer-facing playbooks for Mastercard Network Products.
Domain
Financial Services / Digital Payments / Cybersecurity
Deliverable
product features
Required skills
Strategic decision-making based on market analysis, payments technology knowledge, cybersecurity understanding, data analytics, business intelligence, translating complex technical capabilities, customer metrics analysis, partnership opportunity identification, creative problem solving.
Preferred skills
Knowledge of threat intelligence or risk management, experience with large/emerging Technology, Financial Services, Acquirers/Processors, Service Providers, or digital platform partners, English and Spanish language proficiency.
Technologies
Data analytics tools, business intelligence platforms.
Responsibilities
Engage with stakeholders to study solution viability and understand cyber threats; Identify optimization opportunities to drive customer value; Articulate KPIs related to cost, performance, and optimization; Leverage offerings to achieve customer goals; Identify opportunities for additional products; Develop training materials and playbooks; Translate complex technical capabilities into effective solutions; Gather and report customer feedback on product gaps.
Seniority
Specialist, individual contributor