IT Service Support Manager
Core
Lead day-to-day on-site IT support operations across three assigned sites, ensuring operational readiness and efficient service delivery for commodity end-user devices and workplace services.
Role type
Senior IC IT Service Support Manager
Builds
Operational stability and user experience for enterprise desktops, mobile devices, and workplace services at multiple sites.
Domain
Enterprise IT Service Management / Workplace Technology
Required skills
IT service management, endpoint troubleshooting, ServiceNow, network basics, asset lifecycle management, stakeholder communication, incident coordination, change management, vendor coordination, security compliance
Preferred skills
Microsoft 365, Intune, Autopilot, endpoint management, AI productivity tools, PowerShell, Python, ITIL practices, multi-site support
Technologies
ServiceNow, Microsoft 365, Intune, Autopilot, PowerShell, Python
Responsibilities
Lead daily Site IT support operations across multiple sites; provide hands-on support for standard laptops, desktops, and mobile devices; troubleshoot endpoint and connectivity issues; act as on-site hands and eyes for Network and Infrastructure teams; coordinate local support for network outages; oversee site-specific device lifecycle activities; use ServiceNow to maintain tickets and monitor SLAs; coordinate with Global IT, Security, and vendors.
Seniority
Senior, hands-on IC
