IT Help Desk Technician
Core
Primary point of contact for IT-related inquiries, troubleshooting hardware, software, network, and system issues to ensure operational continuity.
Role type
IT Help Desk Technician
Builds
Maintains service continuity and user productivity across the organization
Domain
IT Support / Enterprise Operations
Deliverable
client delivery
Required skills
Hardware troubleshooting, software support, network troubleshooting, ticket management, documentation, remote access support, MS Windows OS, Ethernet/TCP/IP knowledge
Preferred skills
CompTIA A+, Network+, Microsoft MCP
Responsibilities
Respond to inbound calls and emails for technical assistance, troubleshoot and resolve technical issues, escalate problems to technical leads, update documentation and knowledge base articles
Seniority
Mid-level, hands-on IC
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