Customer Correspondence Specialist
On-site
Core
Answering high-volume incoming telephone calls to research and resolve customer inquiries accurately and courteously.
Role type
Customer Service Representative (Call Center)
Builds
Customer support experience for insurance clients
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Professional telephone skills, Research, Problem-solving, Multi-tasking, Organization, Prioritization
Preferred skills
Insurance experience, Call Center experience
Responsibilities
Answer customer calls, Display empathy and understanding of customer needs, Research customer issues, Resolve customer inquiries accurately, Maintain service level standards
Seniority
Entry-level to Mid-level