FNOL Representative
Core
First point of contact for customers to receive incoming calls regarding insurance claims and initiate the claims handling process.
Role type
Bilingual Claims Customer Service Representative (Initial Loss)
Builds
Insurance claims intake and initial processing
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Bilingual (Spanish/English), telephone etiquette, data entry, call center operations
Preferred skills
planning and organizational skills
Technologies
claims system
Responsibilities
Receive incoming calls from customers regarding claims, Enter information into the claims system to initiate the claims handling process, Answer customer questions and direct requests to appropriate departments
Seniority
Entry-level, no prior insurance experience required
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