Senior Manager - Strategy & Business Performance
Core
Design and govern enterprise performance management frameworks, scorecards, and dashboards to drive efficiency and decision-making across global business services.
Role type
Senior Manager, Strategy & Business Performance
Builds
Performance oversight systems, benchmark catalogs, executive review packs, and data governance routines for GBS services.
Domain
Global Business Services (GBS) / Enterprise Performance Management / Data Analytics
Deliverable
dashboards & analysis
Required skills
Performance management framework design, KPI structure definition, benchmark building, data governance, stakeholder influence, executive reporting, analytical problem-solving, AI/automation concepts, data lineage understanding, executive material creation
Preferred skills
GBS/shared services environment experience, BI/data visualization tools (Power BI, Tableau), ERP/platform knowledge (SAP, ServiceNow), Lean Six Sigma, external benchmarking partnerships
Technologies
Power BI, Tableau, SAP/S4HANA, ServiceNow, Hackett
Responsibilities
Build and evolve the GBS performance oversight system and benchmark catalogue; translate business needs into actionable scorecards and dashboards; improve data quality, reliability, and governance for performance metrics; prepare and improve recurring executive review cycles (COO reviews, QBRs); synthesize internal data and external benchmarks to identify improvement opportunities; influence senior stakeholders to align on measurable outcomes and business value.
Seniority
Senior Manager, hands-on IC with strategic influence