Business Systems Analyst VII - Metrics and Analytics
Core
Define, govern, and standardize enterprise technology performance metrics (KPIs, KRIs, scorecards) across Agile, SDLC, Engineering, and Operations domains to drive executive decision-making.
Role type
Senior Business Systems Analyst (Metrics & Analytics)
Builds
Enterprise technology metric frameworks, executive reporting routines, and standardized measurement playbooks.
Domain
Technology Operations / Enterprise Analytics
Deliverable
dashboards & analysis
Required skills
Enterprise metric strategy, KPI/KRI definition, governance frameworks, executive reporting, data lineage documentation, stakeholder facilitation, Agile/SDLC process knowledge, business rule development
Preferred skills
Jira, ServiceNow, GitLab, Power BI, SQL, Snowflake, DORA metrics, Value Stream Management, Agile transformations, banking/financial services experience, CBAP/PMI-PBA/SAFe certifications
Technologies
Jira, ServiceNow, GitLab, Zephyr, Power BI, SQL, Confluence, SharePoint, Snowflake
Responsibilities
Define and govern enterprise technology metrics across Reliability, Delivery, Productivity, Quality, Risk, and Financial domains; Establish enterprise standards for metric definitions, data ownership, and calculation methodologies; Serve as business owner for Technology leadership reporting capabilities including Tech ART Playbooks and executive scorecards; Develop metric catalogs documenting purpose, logic, filters, and data lineage; Partner with leadership to define repeatable reporting routines replacing manual data collection; Create executive-ready narratives explaining trends, risks, and improvement opportunities; Facilitate cross-functional sessions to align stakeholders on metric definitions and reporting standards.
Seniority
Senior, hands-on IC
