Business Systems Analyst VII - Metrics and Analytics
Core
Lead the definition, governance, and standardization of enterprise technology performance metrics across Agile, SDLC, Engineering, and Operations domains to drive decision-making.
Role type
Senior Business Systems Analyst (Metrics & Analytics)
Builds
Enterprise technology metric frameworks, executive scorecards, and standardized reporting processes.
Domain
Financial Services / Technology Operations
Deliverable
dashboards & analysis
Required skills
Enterprise metric strategy, KPI/KRI definition, Agile/SDLC processes, Executive reporting, Data governance, Stakeholder facilitation, Metric catalog development
Preferred skills
Jira, ServiceNow, Power BI, SQL, DORA metrics, Value Stream Management, Banking/Financial Services experience, CBAP/PMI-PBA certifications
Technologies
Jira, ServiceNow, Zephyr, GitLab, Power BI, SharePoint, Snowflake, SQL
Responsibilities
Define and govern enterprise technology metrics across Reliability, Delivery, Quality, and Risk domains; Establish standards for metric definitions, calculation logic, and reporting expectations; Develop executive-ready narratives and training materials for metric adoption; Partner with leadership to replace manual data collection with automated reporting routines; Evaluate metric effectiveness and refine KPIs to align with organizational objectives.
Seniority
Senior, hands-on IC
