Sr Associate Software Engineer
Core
Administer and support the ServiceNow platform for IT Service Management (ITSM), Now Assist (Gen AI), and Integrated Risk Management (GRC/IRM) modules.
Role type
ServiceNow Administrator (ITSM, GRC/IRM, Gen AI)
Builds
ITSM and GRC/IRM workflows, service catalogs, and AI capabilities for internal stakeholders
Domain
Biotechnology / IT Service Management / Generative AI
Required skills
ServiceNow ITSM module configuration, Now Assist (Gen AI) setup and administration, GRC/IRM configuration, Flow Designer and Workflow Editor, user interface customization, RBAC management
Preferred skills
JavaScript and Glide API scripting, report and dashboard creation, ITIL framework knowledge, cross-module integration
Technologies
ServiceNow, Now Assist, Flow Designer, Workflow Editor, JavaScript, Glide API
Responsibilities
Configure and maintain ITSM and GRC/IRM modules, respond to incidents and fulfill service requests, perform platform maintenance and upgrades, customize workflows and user interfaces, manage role-based access control, support end-users and create documentation
Seniority
Mid-Senior, hands-on IC
