Sr Associate Software Engineer
Core
Administer and support the ServiceNow platform for IT Service Management (ITSM), Now Assist (Gen AI), and Integrated Risk Management (GRC/IRM) modules.
Role type
Sr Associate Software Engineer (ServiceNow Administrator)
Builds
ITSM and GRC/IRM workflows, service catalogs, and AI capabilities within the ServiceNow platform
Domain
Biotechnology / IT Service Management / Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow ITSM module configuration, Now Assist (Gen AI) setup and administration, GRC/IRM configuration, Flow Designer and Workflow Editor, JavaScript and Glide API, report and dashboard creation
Preferred skills
ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist (CIS)
Technologies
ServiceNow, Now Assist, Flow Designer, Workflow Editor, JavaScript, Glide API
Responsibilities
Configure and support ITSM and GRC/IRM modules, fulfill service requests, respond to incidents, perform platform maintenance and upgrades, customize workflows and user interfaces, manage role-based access control, create reports and dashboards, document platform changes
Seniority
Senior, hands-on IC
