Sr Associate Strategic Planning & Ops
Core
Sr. Associate IS Business Analyst supporting Customer Care & Experience Governance with software contract management, operational budget tracking, and license compliance.
Role type
Senior IC IS Business Analyst (Finance/Portfolio Management)
Builds
Software license compliance reports, budget forecasts, and contract lifecycle management for enterprise tools.
Domain
Biotech / Enterprise IT Operations
Deliverable
dashboards & analysis
Required skills
Software license management, budget planning, contract lifecycle management, financial auditing, stakeholder collaboration, process optimization, data analysis, vendor management, compliance monitoring, reporting
Preferred skills
Enterprise software licensing (Microsoft, Smartsheet, ServiceNow), SAP/Ariba proficiency, financial planning, process standardization, cross-timezone coordination, vendor negotiation
Technologies
Microsoft, Smartsheet, ServiceNow, SAP, Ariba, Excel, WebEx, Microsoft Teams, Miro
Responsibilities
Manage software and license contracts including renewals, amendments, and billing validation; Support software budget management including annual planning, controls, and accruals; Maintain license compliance and perform true-ups; Create and publish digital workplace performance reports; Partner with Finance, Procurement, Legal, and IT teams; Monitor vendor performance against SLA and KPI commitments
Seniority
Senior, hands-on IC
