Cloud Engineer II
Core
Manage and support customer AWS cloud infrastructure across production and non-production environments, handling Level 2 technical incidents and break-fix activities.
Role type
Senior IC cloud infrastructure support engineer
Builds
Production and non-production AWS environments for global customers
Domain
Cloud infrastructure (AWS)
Required skills
AWS services troubleshooting, Linux/Windows OS troubleshooting, TCP/IP/DNS/routing/firewalls/VPN, ITSM tools, incident/problem/change management, root cause analysis, global customer communication
Preferred skills
AWS Certified Solutions Architect – Associate, AWS Certified SysOps Administrator – Associate, experience in Managed Services or Enterprise support setups
Technologies
AWS (EC2, Auto Scaling, ELB, S3, EBS, EFS, VPC, RDS, Aurora, DynamoDB, CloudWatch, IAM, KMS), ServiceNow, Jira
Responsibilities
Manage and support customer AWS cloud infrastructure, Handle Level 2 technical incidents, Troubleshoot and resolve issues related to AWS compute, storage, networking, databases, and security, Perform root cause analysis and implement corrective actions, Monitor infrastructure health, availability, capacity, and performance, Execute customer-approved infrastructure changes, Work directly with global customers to understand and resolve infrastructure-related issues
Seniority
Mid-Senior, hands-on IC
