Lead Engineer - UK
Core
Provide hands-on technical support and consultative architecture reviews for customers hosting critical websites on Rackspace's platform.
Role type
Senior IC Lead Engineer (Technical Support & Consultancy)
Builds
Customer hosting solutions and service architectures
Domain
Cloud hosting and web infrastructure
Deliverable
client delivery
Required skills
Windows and Linux operating systems, enterprise application modules, system configuration, business process operations, technical documentation, solution architecture review
Preferred skills
Internet and hosting technologies, commercial acumen, mentoring technical staff
Technologies
Windows, Linux
Responsibilities
Act as a consultative resource for customers to assist in achieving business objectives, pro-actively review solution architecture and implement improvement proposals, schedule customer maintenances and ensure quality checks, respond to support requests and coordinate support teams, ensure technical documentation is in place, participate in service review meetings, mentor other technical staff, engage with customers quarterly
Seniority
Senior, hands-on IC with mentorship responsibilities