Health and Welfare Implementation Manager
Core
Lead a team of implementation consultants and analysts to deliver high-quality benefits program implementations and ongoing production support for clients across the US and Canada.
Role type
Senior Implementation Manager (Benefits/Health & Welfare)
Builds
Client benefits implementation projects and production support services
Domain
Health & Welfare / Insurance / Benefits Administration
Required skills
Benefits administration, Software implementation, Client management, SQL, SDLC, Parameterized configuration, Risk management, Scope control, Technical troubleshooting, Stakeholder communication
Preferred skills
Benefits administration implementation challenges, Basic code troubleshooting, Team coaching
Technologies
SQL
Responsibilities
Lead delivery of high-quality implementations and ongoing production support for client projects; Give day-to-day direction to a team of implementation consultants and analysts; Plan schedules and allocate team resources based on project demand; Build strong relationships across multiple clients and define success criteria; Spot risks to client satisfaction early and build mitigation plans; Track scope closely and manage change control requests; Guide clients on technology support for their business and troubleshoot basic processing issues; Champion product improvements by submitting enhancement requests; Ensure implementation hand-offs include complete documentation.