Client Services Representative
Hybrid
Core
Handle service requests for appointments and support clients with EAP, Triage, Management Consultation, Critical Incident, and Work Support services.
Role type
Client Services Representative (Contact Centre)
Builds
EAP and digital wellbeing solutions for organizations
Domain
Health and well-being / Employee Assistance Programs
Deliverable
client delivery
Required skills
active listening, written and verbal communication, system management, quality compliance, project support
Responsibilities
Handle service requests for appointments, maintain knowledge of full service portfolio, utilize multiple systems to manage interactions, follow QA policies and procedures, complete allocated tasks and projects
Seniority
Individual Contributor