Systems Analyst II
Core
Manage key day-to-day operational activities, troubleshoot system issues, and support client implementations for pension plan administration solutions.
Role type
Systems Analyst II (Pension Plan Administration)
Builds
Pension plan administration software and operational workflows
Domain
Health technology / Pension administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Root cause analysis, software testing (unit and regression), Excel proficiency, system monitoring, reconciliation, reporting, access management, requirement documentation
Preferred skills
SaaS support, ticketing systems, CRM platforms, client onboarding, AI-enabled productivity tools
Technologies
FLOW, CRM platforms, employer portals, Microsoft Copilot
Responsibilities
Monitor, reconcile, and report on client data to ensure accuracy; Investigate and resolve client and system issues independently; Document requirements and validate regression testing results; Administer user access requests and removals; Collaborate with implementation teams during client go-lives
Seniority
Mid-level, hands-on IC