Implementation Manager
Core
Leads successful delivery of high-quality implementations and ongoing production support for client projects in the US benefits administration industry.
Role type
Senior Implementation Manager
Builds
Client implementations and production support for health and benefits technology solutions
Domain
Health & Welfare / Insurance / Benefits Administration
Deliverable
client delivery
Required skills
software implementation, client management, benefits/HR/payroll industry knowledge, Software Development Life Cycle (SDLC), Health & Welfare/Insurance industry expertise, parameterized configuration, SQL, technical troubleshooting
Preferred skills
relationship management, change control management, technical design documentation, product enhancement requests, risk mitigation, team coaching and training
Technologies
SQL
Responsibilities
Lead successful delivery of high-quality implementations and ongoing production support; Provide day-to-day direction to a team of implementation consultants and analysts; Review project schedules and allocate team resources based on project demand; Update Technical Design Documents for changes in requirements; Establish client-specific success criteria and mitigate risks to client satisfaction; Provide coaching and training to Implementation team members.
Seniority
Senior, hands-on IC with team leadership